Hamilton County Utility
COVID-19 Policy 3/25/2020

Water:

  1. Tennessee American Water: No disconnect, suspend late fees, turning disconnected service back on
  2. Hixson Utility 423-877-3513: No late fees, suspending disconnect and disconnect fee
  3. Eastside Utility District 423-892-2890: asking customers to notify if can’t pay their bill, not locking meters
  4. Savannah Valley Utility District (Highway 58) 423-344-8440: No disconnect
  5. Soddy Daisy Falling Water (Northwest Utility District) 423-332-2427: waived late fees, do not plan to disconnect customers at this time
  6. Bakewell Utility District 423-332-9733: Board voting in the morning-intend to suspend disconnect and late fees. They will call me back if the board goes in a different direction
  7. Walden’s Ridge Utility District 423-886-2683: suspending disconnect
  8. Signal Mountain: No late fees or disconnect

Natural Gas:

  1. Middle Tennessee Natural Gas (Dayton Office) 615-597-4300: Suspend disconnect and no late fees
  2. Chattanooga Gas: Suspend service disconnect until April 13

Electric:

  1. EPB: Working with customers to make arrangements if they are having difficulty paying bills
  2. Volunteer Electric (Ooltewah) 423-344-8382 : Customer must provide proof of loss of income, then they will work with the customer to set up a payment plan

OFFICIAL NOTICE FROM THE
TENNESSEE PUBLIC UTILITY COMMISSION