Family Resource Center

The Hamilton County Schools Family Resource Center serves as a hub for whole child supports. The Family Resource Center seeks to engage schools and community stakeholders to identify barriers hindering the social, personal, physical, and academic wellbeing of students and provide high-quality services that empower families.

If you have a question or need assistance, don’t hesitate to reach out to us! If you are a service agency or partner and you would like to be included in our resource list, please let us know.

Contact Information:

Email Us: HCSFRC@hcde.org

Angela Clark, FRC Director & Outreach Facilitator
Phone: 423-498-6731

Rachel Emond, FRC Director & Outreach Facilitator
Phone: 423-521-2890

New Resources!

Tennessee Comprehensive Assessment Program (TCAP) scores are now available.  Parents can access to TCAP score reports that detail a student's performance on end of course and end of year state tests.  These reports also provide parents with next steps to support their child's academic success.  

Soon, parents will receive a printed TCAP score report from their student's school for each state assessment their child completes.  Parents can connect to the Tennessee Family Portal to access student's score reports and view more details.  The Family Portal Help Guide is a helpful tool which step-by-step goes through how to access the portal and TCAP score information.  Also "how to" videos are available as quick guides to navigate parents through the portal and how to read the score reports.

To access your account, expect a form similar to the one below coming home with your student.  This form will include the user ID or USID number needed to set up an account through the Tennessee Family Parent Portal.  Parents can also pull the student's USID number from PowerSchool under the Grades and Attendance tab on the left of the PowerSchool Portal window, as shown below.

Sample of student USID in PowerSchool to access TN TCAP Family Portal

Sample of Student Tennessee Comprehensive Assessment Program Report.

Sample of TCAP Student Test Results

For more information on TCAP testing in Hamilton County Schools and in Tennessee, click here.

Hamilton County Schools Resources

Hamilton County Schools provides a number of resources to families.  The goal of these resources is to support students and their families through offering student supports, family training, family support, engaging parent and community partnerships.

HCS EdConnect no-cost wifi program

Would your students benefit from having EPB WIFI in your home at no-cost to  you or your family? HCS is proud to be partnering with EPB to provide high-speed internet at no-cost to over 28,000 income-eligible students in the district. Even if you already have WIFI in your home or on your personal cell phone, you could still be eligible for HCS EdConnect. If you have questions about the program, CLICK HERE for more information. For questions specifically about your student's eligibility, please contact your child's school. 

Community Resources


211 Logo

United Way's 2-1-1 is a free and confidential service helping people across the Tennessee Valley find the local resources they need when they need them. One call to 2-1-1 connects you to someone who can help you navigate the maze of human services to get you to the help you need. 2-1-1 offers information about food, housing, employment, transportation, health services, eldercare, and other crisis hotlines. Our trained information and referral specialists can help you find resources for all of these needs and more.

Speak with a Community Resource Specialist by dialing 2-1-1 or 423.265.8000, or by texting your zip code to 898-211.